CANCELLATION, RETURN & REFUND POLICY

Last Updated: 17 August 2026

At Shatkona, operated by Mira Creationz, we take reasonable care to ensure that products are packed correctly and reach our customers in good condition.

This Cancellation, Return & Refund Policy explains when an order may be cancelled and when a product may qualify for replacement, return or refund.

This Policy should be read together with our Terms & Conditions and Privacy Policy.

1. ORDER CANCELLATION BEFORE DISPATCH

You may request cancellation of an order before the order has been dispatched.

To request cancellation, please contact us as soon as possible with your order details.

If your prepaid order is successfully cancelled before dispatch, we will provide a full refund of the amount paid, including any standard shipping charge collected for that order.

Once an order has been dispatched, it cannot ordinarily be cancelled because of a change of mind.

2. CANCELLATION AFTER DISPATCH

Once your order has been dispatched or handed over to our shipping partner, change-of-mind cancellation will generally not be accepted.

If you refuse delivery of a correctly dispatched order without a qualifying reason, actual forward shipping and Return-to-Origin (RTO) charges may be deducted from any eligible refund, where permitted by applicable law.

3. ELIGIBLE RETURN / REPLACEMENT CLAIMS

We will consider a return, replacement or refund request when a product received is:

• Damaged;
• Defective;
• Incorrectly supplied; or
• Materially incomplete.

Eligibility is subject to verification and the conditions contained in this Policy.

4. 48-HOUR REPORTING PERIOD

Any damaged, defective, incorrect or materially incomplete product must be reported to us within 48 hours of delivery.

Please contact us as soon as you discover the issue.

Claims submitted outside this period may not be eligible under this Policy, subject always to rights and remedies available under applicable consumer law.

5. EVIDENCE REQUIRED

To help us verify and resolve your claim, we may request:

• Your order number;
• Name and registered contact information;
• A description of the problem;
• Clear photographs of the product;
• Photographs of the outer and/or inner packaging;
• Photographs of shipping labels where relevant; and/or
• Video showing the reported issue where reasonably necessary.

Please retain the product and packaging until your claim has been reviewed.

6. UNBOXING VIDEO

We strongly recommend recording an unboxing video when opening your Shatkona order, particularly for fragile, valuable or multi-item orders.

An unboxing video can help us investigate damaged, missing, incorrect or incomplete-product claims more quickly.

However, an unboxing video is not mandatory in every case.

Depending on the nature of a claim, we may request other reasonable photographs, videos, packaging or evidence for verification.

7. REPLACEMENT FIRST POLICY

For an approved damaged, defective or incorrect-product claim, our preferred resolution is to provide a replacement.

If an appropriate replacement is unavailable or cannot reasonably be provided, we will process an applicable refund.

The resolution may depend on the nature of the issue, product availability and applicable consumer law.

8. MISSING ITEMS

If one or more products are missing from a multi-item order, please report the issue within 48 hours of delivery.

Once the claim has been verified, we will first attempt to send the missing product.

If the missing product is unavailable or cannot reasonably be supplied, we will refund the applicable amount paid for that missing product.

Correctly supplied products forming part of the same order will ordinarily remain unaffected.

9. RETURN SHIPPING FOR APPROVED CLAIMS

Where we approve a return or replacement because the product supplied was damaged, defective, incorrect or otherwise qualifies under this Policy, Shatkona will bear the reasonable return/replacement shipping cost associated with resolving the approved issue.

Return arrangements will be communicated to you after your claim has been reviewed.

Please do not independently return a product to our address without first contacting us and receiving return instructions.

10. CONDITION OF RETURNED PRODUCTS

Where we ask you to return a product, please return, to the extent reasonably available:

• The product;
• Original packaging;
• Accessories;
• Free items supplied with the product, if applicable; and
• Relevant order/invoice materials.

The product should not be further used, altered or intentionally damaged after the issue has been identified.

We understand that packaging itself may have been damaged during transit, and reasonable consideration will be given in such cases.

11. CHANGE-OF-MIND RETURNS

We do not ordinarily accept returns or refunds simply because you:

• Changed your mind;
• No longer need the product;
• Do not like a correctly supplied product;
• Ordered the wrong product;
• Ordered the wrong size or variant; or
• Ordered an incorrect quantity.

Please review the product description, dimensions, quantity and other relevant information carefully before placing your order.

This provision does not affect any mandatory rights available under applicable consumer law.

12. USED, INSTALLED OR ALTERED PRODUCTS

Products may not qualify for return, replacement or refund where, after delivery, they have been:

• Used beyond what is reasonably necessary to identify a defect;
• Installed;
• Pasted or applied;
• Altered;
• Washed;
• Intentionally damaged; or
• Otherwise materially changed by the customer.

For example, a sticker that has been correctly supplied and subsequently pasted onto a surface generally cannot be returned because of a change of mind.

However, we will reasonably consider cases where a genuine defect could only have been discovered through normal initial use or application.

13. NON-RETURNABLE PRODUCTS

For hygiene, safety, use and product-integrity reasons, certain categories may be non-returnable once opened, used, installed or applied.

These may include:

• Pooja consumables;
• Wicks;
• Stickers and adhesive products;
• Products that have been opened and used;
• Products whose condition makes them unsuitable for resale or inspection after use; and
• Other hygiene- or use-sensitive products identified on the applicable product page.

This restriction does not prevent you from raising an eligible claim where the product arrived damaged, defective, incorrect or materially incomplete.

14. MINOR PRODUCT VARIATIONS

Some Shatkona products may have minor variations in:

• Colour;
• Texture;
• Finish;
• Dimensions;
• Pattern; or
• Appearance.

Such variations may occur because of materials, manufacturing processes, photography, lighting or screen/display settings.

Minor variations that do not materially affect the product or its intended use will not, by themselves, normally qualify as defects or grounds for return, replacement or refund.

This is subject to applicable consumer rights.

15. ORDERS LOST IN TRANSIT

If our shipping/logistics partner confirms that your order has been lost in transit, we will first attempt to reship the order at no additional cost to you.

If reshipment is not reasonably possible, including because the relevant products are unavailable, we will provide the applicable full refund for the lost order.

16. RETURN TO ORIGIN (RTO)

A shipment may be returned to us as Return to Origin (RTO) if, for example:

• Delivery is refused;
• The recipient is unavailable despite reasonable delivery attempts;
• An incorrect or incomplete delivery address was supplied;
• The recipient cannot reasonably be contacted; or
• Delivery fails for another reason attributable to the customer.

Where an RTO is attributable to the customer, actual forward shipping and return/RTO charges may be deducted from the eligible refund, where permitted by law.

If the RTO occurred because of an error attributable to Shatkona or our courier/logistics provider, the customer will not be charged those shipping/RTO costs.

17. REFUND AMOUNT AND SHIPPING CHARGES

Where an entire order qualifies for an approved refund because the order supplied was damaged, defective or incorrect, the original standard shipping charge, if paid by the customer, will also be refunded.

If premium, expedited or other optional delivery services are introduced in the future, charges above the standard shipping amount may be treated separately where permitted by applicable law.

For approved cancellation before dispatch, the full amount paid, including standard shipping charges collected, will be refunded.

18. REFUND METHOD

Refunds for prepaid orders will ordinarily be processed back to the original payment method used to place the order.

Payments on Shatkona.in are currently processed through Razorpay and available payment channels.

The time required for a processed refund to appear in your bank account, card, UPI account or other payment method may depend on Razorpay, your bank or the relevant payment service provider.

19. REFUND PROCESSING TIME

Once a refund has been approved following any required verification or return inspection, Shatkona will normally initiate the refund within 5–7 business days.

After we initiate the refund, your bank or payment provider may require additional time to credit the amount to your account.

20. FRAUDULENT OR ABUSIVE CLAIMS

We reserve the right to reasonably verify cancellation, replacement, return and refund claims.

We may reject claims that are:

• Fraudulent;
• Abusive;
• Misleading;
• Unsupported by reasonably requested evidence;
• Outside the applicable reporting period;
• Related to customer-caused damage;
• Related solely to an ineligible change of mind; or
• Otherwise ineligible under this Policy.

Nothing in this section is intended to restrict rights or remedies that cannot legally be excluded under applicable consumer law.

21. HOW TO REQUEST CANCELLATION, REPLACEMENT OR REFUND

To raise a request, please contact us with:

Your order number
Your name
Registered phone number/email address
Description of the issue
Supporting photographs/video, where applicable

Contact:

Email: miracreationz1@gmail.com
Phone: +91 78458 20388

Please do not send a product back without first contacting us and receiving appropriate return instructions.

22. CONSUMER RIGHTS

Nothing in this Policy is intended to exclude, waive or restrict any mandatory rights or remedies available to consumers under applicable Indian consumer-protection law.

Where any provision of this Policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

23. CHANGES TO THIS POLICY

We may update this Cancellation, Return & Refund Policy periodically to reflect changes to our products, shipping arrangements, business practices or applicable legal requirements.

The latest version will be published on Shatkona.in with an updated “Last Updated” date.

24. CONTACT & GRIEVANCE INFORMATION

For questions, complaints or concerns regarding a cancellation, return, replacement or refund, please contact:

Karthikeyan
Manager – Mira Creationz

Plot 37, Door No. 5,
Rajamani Street, Swami Nagar Main,
Ullagaram, Chennai – 600 091,
Tamil Nadu, India

Email: miracreationz1@gmail.com
Phone: +91 78458 20388

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Mira Creationz
Operating Shatkona.in
Chennai, Tamil Nadu, India