Privacy policy

Last Updated: 17 August 2026

This Privacy Policy describes how Mira Creationz, operating the website Shatkona.in (“Shatkona”, “we”, “us”, or “our”), collects, uses, stores, shares and protects your personal information when you visit our website, purchase our products, communicate with us, or otherwise use our services.

By accessing or using Shatkona.in, you acknowledge that you have read this Privacy Policy.

1. ABOUT US

Shatkona.in is operated by:

Mira Creationz
Plot 37, Door No. 5,
Rajamani Street, Swami Nagar Main,
Ullagaram, Chennai – 600 091,
Tamil Nadu, India

Email: miracreationz1@gmail.com
Phone: +91 78458 20388

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer and sell our products online.

2. INFORMATION WE COLLECT

Depending on how you interact with Shatkona.in, we may collect information such as:

  • Your name
  • Billing and shipping address
  • Email address
  • Mobile/telephone number
  • Order and transaction details
  • Products purchased or viewed
  • Payment-related information
  • Communications with our customer support
  • Account information, if customer accounts are enabled
  • IP address
  • Browser and device information
  • Website usage and interaction information
  • Cookie and similar technology information
  • Marketing preferences and consent information

Payment information may be processed by our payment service providers. We do not necessarily receive or store your complete card, banking or other sensitive payment credentials.

3. HOW WE COLLECT INFORMATION

We may collect personal information:

  • Directly from you when you place an order, contact us, subscribe to communications or otherwise provide information;
  • Automatically when you browse or interact with Shatkona.in through cookies and similar technologies;
  • From service providers involved in operating our website, processing payments, delivering orders, analytics, advertising and related services; and
  • From other sources where permitted by applicable law.

4. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfil your orders;
  • Process payments and transactions;
  • Arrange shipping and delivery;
  • Provide order confirmations and delivery updates;
  • Communicate with you regarding your orders or enquiries;
  • Provide customer service;
  • Prevent fraudulent or unauthorized transactions;
  • Operate, maintain and improve Shatkona.in;
  • Understand how customers use our website;
  • Measure website and advertising performance;
  • Personalize your shopping experience where appropriate;
  • Send marketing and promotional communications where you have provided consent or where otherwise permitted by applicable law;
  • Send abandoned-cart or similar service and marketing communications where permitted;
  • Maintain appropriate business and transaction records;
  • Comply with tax, accounting, regulatory and other legal obligations; and
  • Protect our rights, customers, business and services.

5. PAYMENTS

Payments made through Shatkona.in may be processed using Razorpay and/or other payment methods or payment service providers that we may make available from time to time.

Payment service providers may collect and process information necessary to complete your transaction in accordance with their own privacy policies and applicable laws.

We may introduce additional payment options, including Cash on Delivery (COD), in the future.

6. SHIPPING AND DELIVERY

We currently use Shiprocket and its associated logistics/courier network for shipping and order fulfilment.

To fulfil and deliver your order, relevant information such as your name, shipping address, telephone number, order information and other information necessary for delivery may be shared with Shiprocket, courier partners and logistics service providers.

7. SHOPIFY

Our online store is hosted on Shopify.

Shopify may process certain personal information when you visit Shatkona.in, use the website, place an order or otherwise interact with our online store.

Shopify's processing of personal information is also governed by its applicable privacy terms and policies.

8. ANALYTICS AND ADVERTISING

We may use analytics, advertising and measurement technologies and services, including services provided by Google and Meta (Facebook/Instagram).

These services may use cookies, pixels and similar technologies to collect information about your interaction with Shatkona.in.

We may use these technologies for purposes such as:

  • Understanding website traffic and customer behaviour;
  • Measuring website performance;
  • Measuring advertising effectiveness;
  • Creating or measuring advertising audiences;
  • Improving our marketing campaigns; and
  • Showing advertisements that may be more relevant to users, where permitted.

9. COOKIES AND SIMILAR TECHNOLOGIES

Shatkona.in uses or may use cookies, pixels and similar technologies.

These technologies may be necessary for the functioning of our website and may also help us:

  • Maintain shopping cart functionality;
  • Remember preferences;
  • Understand website usage;
  • Improve website performance;
  • Prevent fraud;
  • Measure advertising effectiveness; and
  • Provide relevant marketing and advertising where permitted.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

You may also be able to manage certain cookies through your browser settings or through consent controls provided on our website.

Disabling certain cookies may affect some features or functionality of Shatkona.in.

10. MARKETING COMMUNICATIONS

Where you have provided consent, or where otherwise permitted by applicable law, we may communicate with you regarding:

  • Offers and promotions;
  • New products;
  • Product recommendations;
  • Abandoned carts;
  • Shatkona updates; and
  • Other relevant marketing information.

These communications may be sent through email, SMS, WhatsApp or other communication channels you have agreed to receive.

You may withdraw your consent or opt out of promotional communications using the unsubscribe or opt-out mechanism provided, where available, or by contacting us.

Transactional communications necessary for your orders or customer service may continue even if you opt out of marketing communications.

11. WHEN WE SHARE PERSONAL INFORMATION

We do not sell your personal information.

We may share personal information with third parties where reasonably necessary to operate our business and provide our services, including:

  • Shopify;
  • Payment processors such as Razorpay;
  • Shiprocket and courier/logistics partners;
  • Website hosting and technology providers;
  • Analytics providers;
  • Advertising and marketing service providers;
  • Email, SMS and WhatsApp communication providers;
  • Professional advisers, where necessary; and
  • Government, regulatory, judicial or law-enforcement authorities where required by applicable law.

We aim to share only the information reasonably necessary for the relevant purpose.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, customer service, accounting, tax, fraud-prevention, regulatory and legal requirements.

Retention periods may therefore vary depending on the type of information and our legal obligations.

When personal information is no longer reasonably required, we may delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

13. DATA SECURITY

We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any login credentials associated with your account if customer account functionality is provided.

14. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights concerning your personal information, which may include the right to:

  • Request information about personal data we hold or process about you;
  • Request correction or updating of inaccurate or incomplete information;
  • Request deletion or erasure of personal information where legally permitted;
  • Withdraw consent where processing is based on your consent;
  • Opt out of marketing communications; and
  • Raise a complaint regarding our handling of your personal information.

Certain information may need to be retained despite a deletion request where we are required to retain it for legal, tax, accounting, fraud-prevention, dispute-resolution or other legitimate purposes permitted by law.

To exercise an applicable privacy right, please contact us at miracreationz1@gmail.com.

We may need to verify your identity before processing certain requests.

15. CHILDREN AND MINORS

Shatkona.in is intended for individuals who are 18 years of age or older.

We do not knowingly intend to collect personal information from children for the purpose of enabling them to independently purchase products through our website.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

16. INTERNATIONAL CUSTOMERS AND DATA TRANSFERS

Shatkona.in currently primarily serves customers within India, but we may offer products and services to customers in other countries in the future.

Some of our technology, payment, analytics, marketing or other service providers may process or store information in locations outside your state or country.

Where required, we will handle such transfers in accordance with applicable data-protection requirements.

If we expand our services internationally, additional privacy rights or notices may apply depending on your location.

17. THIRD-PARTY LINKS AND SERVICES

Shatkona.in may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, security or content of third-party websites or services that are not controlled by Mira Creationz.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business, website, services, technologies, legal requirements or privacy practices.

The updated Privacy Policy will be published on Shatkona.in with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

19. GRIEVANCE AND PRIVACY CONTACT

If you have questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Karthikeyan
Manager – Mira Creationz

Plot 37, Door No. 5,
Rajamani Street, Swami Nagar Main,
Ullagaram, Chennai – 600 091,
Tamil Nadu, India

Email: miracreationz1@gmail.com
Phone: +91 78458 20388

We will endeavour to review and respond to legitimate privacy requests and grievances in accordance with applicable law.

Mira Creationz
Operating Shatkona.in
Chennai, Tamil Nadu, India